Frequently asked questions

Anyone 18 years or older with a valid email address and Nigerian phone number. You must verify your email before you can fund your wallet or place requests.

Check your spam or promotions folder. You can request a new link from the verification page. Links expire after 24 hours.

Yes. You can sign in with either your email address or your phone number and your password.

After you verify your email you are assigned a personal 9PSB account number. Transfer from any Nigerian bank app to that account. Your wallet is credited automatically after we confirm the payment with our payment partner, BillStack.

Yes: 1% of each deposit, maximum ₦100.00. The fee is deducted from the amount you send. For example, if you send ₦5,000 you receive ₦4,950.

Yes, ₦100.00. Transfers below the minimum are recorded and held for review by our finance team instead of being credited automatically.

Yes. From the Virtual Account page you can optionally request a PalmPay account. PalmPay requires your NIN or BVN, which we pass to BillStack to create the account. We do not store the full number.

Most transfers are credited within a few minutes. Bank delays can take longer. If it has been more than 24 hours, open a support ticket with the amount, date and the sending bank. Do not send the money again.

The wallet is a prepaid balance for paying for Trust ID Hub services. It is not a bank account. If you need help with an unused balance, contact support.

No. Trust ID Hub is a private company and is not affiliated with NIMC, CAC, the CBN, NIBSS or any bank. We help you submit eligible requests through official channels.

Yes. All our prices are all-inclusive. You do not pay anything extra after submitting.

No. Identity record changes are decided by the responsible authority based on their rules and your evidence. We review your request before submitting and explain the outcome.

Each service shows an estimated processing time. Modifications usually take up to 7 working days, a CAC business name up to 2 working days and a company registration up to 14 working days.

Search by NIN, the phone number linked to your NIN, or your NIN tracking ID (BVN: by BVN). Choose a slip type, accept the privacy notice and click Verify. You see a preview with the photo, number, name and date of birth, then download the slip as a PDF. If no record is found, you are refunded automatically.

We first fetch your current record (with photo) so you only fill in what needs to change. The lookup fee is refunded automatically if no record is found.

Only BVNs registered through an agent. BVNs registered at a bank branch must be corrected at that bank. Submitting a bank-registered BVN as agent-registered leads to rejection with no refund.

Your request moves to "Awaiting your information" and you receive an email. Reply from the request page. If we do not hear from you within 7 days the request is closed and the refund policy applies.

Never. We will not ask for bank PINs, passwords, BVN OTPs or any one-time codes. Do not share them with anyone claiming to be from Trust ID Hub.

No. The background is removed on your own phone or computer. Only the finished passport photo you pay for is saved to your account so you can download it again.

Only you and authorised Trust ID Hub staff working on your request. Documents are stored privately and every download is logged. We do not attach identity documents to emails.

Supporting documents are deleted 180 days after a request is closed. See our privacy policy for details.